Policies
Return Policy
We want you to be happy!
If you are not satisfied with your purchase, we will do our best to accommodate your return. We ask that we receive the items be returned in original condition within 30 days of order. Shipping costs are not refundable. Personalized items cannot be returned.
How To Return Your Items
Please call 1-866-708-7750 or email service@blueskypapers.com and let us know of your intent.
Refund Processing
We will process your return promptly upon receipt in our warehouse.
Please note: Banks often take one billing period before refunds appear on your credit card statement. Your refunds will be credited back to the same card used to make the original purchase.
Personalized orders can add up to 3 business days to your shipping quote. Non-expedited, domestic orders can still be expected in 10 working days. If you need your order expedited or overnighted, we can separately ship the personalization plaque in 3-7 days - we will provide ample instruction on how to afix the plaque to your book. Please note this in the comments section to "ship plaque separately".
Personalized items cannot be returned.
Shipping
Shipping costs are based on the weight of your order, shipping destination and the method of shipping you select
Domestic Shipments: We ship most orders via
** If you select overnight shipment, your purchase is sent USPS Express via next day service. It is possible that your shipment is sent through this service yet you receive it in 2 days. Your purchase will be delivered next day IF the following 2 criteria are met: the order is received by 2 pm eastern time, Monday through Friday AND if ship-to location is eligible for overnight shipment. If either criteria is not met, the shipment will most likely arrive in 2 business days.
International Shipments: Shipping is handled by USPS and is not trackable unless you choose overnight shipping (turn around time is a few days with this option). International purchases are FOB and non refundable.
Wholesale orders: Our delivery terms are F.O.B. from the place of shipment. We guarantee packages are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.
We have made every effort to display as accurately as possible the colors of our keepsake book products that appear on www.blueskypapers.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Privacy
We value your privacy. Period. Read our Privacy Policy for more information about how we use your personal information.
Security
Blue Sky Papers does not store credit card number information. When ordering online, this information is sent directly to the authorizing banks.
