Blue Sky Papers Policies

Creating Experiences.  Capturing Memories.

At Blue Sky Papers, we want your experience to be enjoyable and inspirational. If you experience anything short of delight, please feel free to contact us.

Need more information? If you would you like to talk to someone or place an order over the phone, please do not hesitate to call.

866-708-7750

service@blueskypapers.com

You may reach us 9-5:30 EST Mon-Fri. Calling outside those hours? We have a service that pages us when you leave a voice mail so please leave a voice mail and it should be returned within a few hours. 

Shipping:   we ship FAST.  we ship EVERYWHERE.

We ship most items with in 1 - 2 days.  Personalized Expedited/Overnight orders ship SAME DAY, if received by 1 pm Eastern on MOST items.  (See below  "In Hand. On time.")

To help you select the best shipping method, we offer several different delivery timeframes for domestic shipping.

Transit is the number of days the package is in shipment.  The "up to x days" represents how many days in which you should expect to receive your order from the time you placed your order.  Exclusions: some custom books with custom printed pages and logos; a few lines such as Rustic and Fresh.  Shipping tab on product page notes if there are special time constraints specific to that product.  

Shipping Costs:   what is My shipping cost?  

After you add your item(s) to your cart, use the shipping calculator to determine the various shipping choices and the costs associated.  

In Hand.  On Time.

It is important to us that you receive your order in time, and we pride ourselves on being able to quickly accommodate our clients' needs and tight deadlines. In most cases, we are even able to accommodate embossed personalized orders so they arrive in 1-2 days with overnight shipping.  

On time arrival:   All time-sensitive orders must indicate the "due date" during check out (this date must match chosen shipping method to be considered valid).  If you have questions about when you can receive your order, please do not hesitate to contact us.  866-708-7750 or service@blueskypapers.com  

Next Day Shipment:  Orders must be received by 1 pm eastern time to be considered for shipment the same day when available.  UPS Air is the only shipper guarantee for next day delivery.  Note: some products are not available to ship same day as order.  To know if your order is eligible to ship same day, please call 866-708-7750. service@blueskypapers.com

Business days are Monday-Friday (excluding shipping holidays).  Orders placed on Saturday and Sunday will be processed on Monday.

On time arrival is guaranteed to SHIP from of our facility in time for on-time delivery.  While shipping delays are a very rare occurrence, we cannot guarantee on-time delivery by the carrier.   Please give yourself an extra day, if possible.

INTERNATIONAL SHIPMENTS

Shipping is handled by USPS and has limited tracking. International purchases are non refundable.  If you have trouble ordering an international shipment from our website, please make sure your country is selected from the drop down in the shipping calculator section.  If you still have trouble, please email us the details of your order (by copying and pasting the details in the cart and emailing it to service@blueskypapers.com) in addition to your shipping address and we will send you a paypal invoice.  Upon receipt, we will ship your order to your international address. 

Order Tracking  

Once your order ships, you will receive an email with the shipment number and a link to track its progress.  

Or, you may log onto your account and track your order there.  

** A status of "On Hold" means your order is in production.  It does not mean there is an issue with your order.  

Return Policy:   we want You to be Happy. 

We stand behind all of our products.  We take pride in the quality of our work and that of the artists and partners we work with.  If you are not satisfied with your purchase, we will do what we can to make you happy.  

Shipping costs are not refundable.  Personalized items are not refundable unless, of course, there is an error on our part.  International orders are non-refundable.

HOW TO RETURN YOUR ITEMS

Please call 1-866-708-7750 or email service@blueskypapers.com and let us know of your intent.  We ask that we receive the items within 30 days of order, in original condition, placed back in original packaging, and secured in box with packing material so it does not move in box.  (damaged returns will not be credited).  Send the package to us so it is insurable and trackable.  

Ship to:

REFUND PROCESSING

We will process your return promptly upon receipt in our warehouse. Your refunds will be credited back to the same card used to make the original purchase. 

Sales Tax

Orders shipped to these states will be charged a sales taxe:  Ohio (6.75%) and Georgia (7%).  If your order is shipped to any other state, you will not be charged sales tax. 

Product Photo Colors

We have made every effort to display as accurately as possible the colors of our keepsake book products that appear on www.blueskypapers.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Privacy

We value your privacy. Period. Read our Privacy Policy for more information about how we use your personal information.

Security

Blue Sky Papers does not store credit card number information. When ordering online, this information is sent directly to the authorizing banks. All transactions are encrypted and checked for authenticity throughout the checkout process using appropriate privacy and security safeguards such as a Secure Socket Layer (SSL) technology.

If you would like to place your order the old fashioned way, we'd be happy to take your order over the phone or by check.