Policies
At Blue Sky Papers, we want your experience to be enjoyable and inspirational. If you experience anything short of delight, please feel free to contact us.
Click on a section below for more information.
Returns
Sales Tax
Shipping
Personalization
Privacy & Security
Need more information? If you would you like to talk to someone or place an order over the phone, please do not hesitate to call. 866-708-7750
You may reach us 9-7 EST Mon-Fri. Calling outside those hours? We have a service that pages us when you leave a voice mail so please leave a voice mail and it should be returned within the hour.
Return Policy
We want you to be happy!
We stand behind all of our products. If you are not satisfied with your purchase, we will do our best to accommodate your return. We ask that we receive the items in original condition and packaging within 30 days of order. Any item received after 30 days (up to 90 days) of original order will receive a store credit. Shipping costs are not refundable.
Personalized, custom and special orders cannot be cancelled or returned. We will accommodate exchanges on personalized orders if we have made a mistake with your order. Please call before returning a personalized order to assess the mistake.
How To Return Your Items
Please call 1-866-708-7750 or email and let us know of your intent. Mail product, securely packed, in original product packaging to:
Blue Sky Papers225 Six Hills Lane Alpharetta, GA 30004
Refund Processing
We will process your return promptly upon receipt in our warehouse. Your refunds will be credited back to the same card used to make the original purchase.
Sales Tax
Orders shipped to the state of Ohio will incur a 6.75% sales tax. If your order is shipped to any other state, you will not be charged sales tax.
Personalized Options
At Blue Sky Papers, we pride ourselves on helping you create a custom guest book, album or keepsake that is personally unique and can be cherished as a family heirloom for generations. And to help accomplish this goal, we specialize in a wide variety of personalization options.
Most of our books can be personalized - some books can be personalized multiple ways while others can only be personalized one specific way. The best way to find what personalization option is available for a particular product is to look at the personalization tab on the specific product page of our site.
For more information on each option, please visit here.
Embossing
Gold, silver or blind embossing. Cost for embossing is $12 for first line and $10 for the second line (optional). 24 character max per line. Can usually be overnight shipped.
We can accommodate 3 lines or more, centered on the cover, and other variations. Please call us if you don't see your desired embossing and we will do our best to accommodate your request.
Engraved Plaques
Silver plaques with 2 lines of text. Cost for engraving 1 - 2 lines is $12.
Engraved plaques cannot be overnight shipped, but we can overnight the product to you and separately ship the personalization plaque in 3-7 days - we will provide ample instruction on how to fix the plaque to your book. Please note this in the comments section to "ship plaque separately." If you don't specify this, your product will be shipped via your chosen speed in approximately 5 days.
Felt Stitching
Stitched personalized orders cannot be overnight shipped or rushed. Cost for stitched personalization is $24, up to 16 characters. Cannot be rushed or overnight shipped.
Monogramming
Monogramming orders can be shipped in 1-3 days if we receive your order by 12 noon EST. Cost for stitched monogramming is $15.
Charming Personalization
Charming personalization can be shipped in 1-3 weeks. Cost for charming personalization is $10, up to 15 characters.
Shipping Personalized Products
Personalized products may take 1 -3 weeks for delivery. We are happy to help expedite your order so you receive it in time. Please indicate "need by date" in the required by field during online check out and we will do what we can to accommodate your request. We will promptly contact you if we cannot accommodate your product arrival needs.
Make sure your chosen shipping matches your required-in-hand date.
With an overnight order, we can ship within 24 hours so that you receive your handmade book in 1-2 days. To receive your personalized order the next day, your order needs to be placed by noon EST and your shipping destination must allow for overnight shipping via USPS. In order to receive personalized products in 1 - 2 days, there may (in rare cases) be an $18 rush order fee. You can confirm if your desired product requires a rush order by the presence of a "rush" order option under "I want to personalize it" on the product's page. Don't see a rush order option - then you don't have to add the rush service to get your order shipped overnight!
Once a personalized item has been ordered, it cannot be returned.
Rush Orders
In most cases, we are able to accommodate personalized orders so they arrive in 1 -2 days without a rush order. It is important to us that you receive your order in time, and we pride ourselves on being able to quickly accommodate our clients' needs and tight deadlines.
There are a few cases where, in order to receive personalized products in 1 - 2 days, there is a $18 rush order fee in addition to the expedited shipping. You can confirm if your desired product requires a rush order by the presence of a "rush" order option under "I want to personalize it" on the product's page. Don't see a rush order option on the product page? Then, you don't have to add the rush service to your order!
Rush orders must have rush order selected, expedited shipping selected and be received by 12 noon EST to arrive in 1-2 days. Please indicate "need by date" in the required by field during online check out and we will do what we can to accommodate your request. You may also call us at 866-708-7750 anytime. We will promptly contact you if we cannot accommodate your product arrival needs.
Shipping
Shipping Personalized Products?
Click here. Or read our personalization section above.
Shipping costs are based on the weight of your order, shipping destination and the method of shipping you select. To find out how much your order will cost, please use our shipping calculator in your shopping cart. Simply select the items you would like to order, then enter your zip code and you will see 3 different shipping options to accommodate your arrival needs.
We primarily ship via USPS because of the lower cost to you, Saturday shipments, and its new tracking services. If you'd like UPS or FedEx shipments, we would be happy to accommodate your request. Simply call us for a quote and to place your order. 866-708-7750
Domestic Shipments: Personalized products may take 1 - 3 weeks for delivery via Priority Mail. Products not personalized should arrive in 1 - 2 weeks.
We ship most orders via
If you select overnight shipment, your purchase is sent USPS Express via next day service. In order to receive your product next day, the order must be placed by 12 noon Monday - Friday and your location must be eligible for express shipments. If these 2 criteria are not met, you will receive your product in 2-3 days. Orders placed on Saturday and Sunday will be shipped on Monday for next day delivery. Please call to find out exactly when you should expect to receive your shipment.
International Shipments: Shipping is handled by USPS and is not trackable unless you choose overnight shipping (turn around time is a few days with this option). International purchases are FOB and non refundable.
Wholesale orders: Our delivery terms are F.O.B. from the place of shipment. We guarantee packages are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.
Product Photo Colors
We have made every effort to display as accurately as possible the colors of our keepsake book products that appear on www.blueskypapers.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Privacy
We value your privacy. Period. Read our Privacy Policy for more information about how we use your personal information.
Security
Blue Sky Papers does not store credit card number information. When ordering online, this information is sent directly to the authorizing banks. We use an e-commerce website called eWebcart.com - a system that many other webstores use, has had millions of transactions and is trusted in the industry. Our shopping cart technology uses ControlScan - all transactions are encrypted and checked for authenticity throughout the checkout process using appropriate privacy and security safeguards such as a Secure Socket Layer (SSL) technology.
If you would like to place your order the old fashioned way, we'd be happy to take your order over the phone or by check.
