Policies

At Blue Sky Papers, we want your experience to be enjoyable and inspirational. If you experience anything short of delight, please feel free to contact us.

Click on a section below for more information. 

Returns
Sales Tax 
Shipping
Personalization
Privacy & Security

Need more information? If you would you like to talk to someone or place an order over the phone, please do not hesitate to call. 866-708-7750

You may reach us 9-5:30 EST Mon-Fri. Calling outside those hours? We have a service that pages us when you leave a voice mail so please leave a voice mail and it should be returned within a few hours. 

Return Policy

WE WANT YOU TO BE HAPPY!

We stand behind all of our products. If you are not satisfied with your purchase, we will do our best to accommodate your return. We ask that we receive the items in original condition and packaging within 30 days of order. Any item received after 30 days (up to 90 days) of original order will receive a store credit. Shipping costs are not refundable.

Personalized, custom and special orders cannot be cancelled or returned. We will accommodate exchanges on personalized orders if we have made a mistake with your order. Please call before returning a personalized order to assess the mistake.

International orders are non-refundable.

HOW TO RETURN YOUR ITEMS

Please call 1-866-708-7750 or email service@blueskypapers.com and let us know of your intent. Mail product, securely packed in packing material (damaged returns will not be credited), in original product packaging to:

REFUND PROCESSING

We will process your return promptly upon receipt in our warehouse. Your refunds will be credited back to the same card used to make the original purchase. 

Sales Tax

Orders shipped to these states will be charged a sales taxe:  Ohio (6.75%) and Georgia (7%).  If your order is shipped to any other state, you will not be charged sales tax. 

Shipping

It is important to us that you receive your order in time, and we pride ourselves on being able to quickly accommodate our clients' needs and tight deadlines. In most cases, we are able to accommodate embossed personalized orders so they arrive in 1-2 days with overnight shipping. 

Please indicate need-by-date in the "desired delivery date" field during online check out and we will do what we can to accommodate your request. We will promptly contact you if we cannot accommodate your product arrival needs. Please ensure your chosen shipping matches your required-in-hand date. 

If you have questions about when you can receive your order, please do not hesitate to contact us.  866-708-7750

Domestic Shipments: We offer 3 different delivery timeframes for domestic shipping (includes processing and shipment): 7 – 12 business days, 3 – 6 business days, and 1 – 2 business days.  Business days are Monday – Friday.  Orders placed on Saturday and Sunday will be processed on Monday. 

Orders must be received by 12 noon eastern time to be considered for shipment the same day OR the next business day, when available (note: some products are not available for overnight shipping - please call to confirm).   For example, if you need your order no later than the following business day, you will need to note that date in the “desired delivery date” field, have your order entered before 12 noon eastern time and UPS selected for guaranteed next day.  Note: some products are not available to ship same day as order.  To know if your order is eligible to ship same day, please call 866-708-7750.

We ship through UPS and USPS.  We find that both provide similar quality/value. 

International SHIPMENTS: Shipping is handled by USPS and does not have tracking. International purchases are FOB and non refundable.  Standard shipping is 10 – 18 business days or Expedited shipping is 4 – 12 days.  

Corporate Policy

We pride ourselves on providing our corporate clients with excellent services from concept development to design to packaging. We provide a wide variety of quality services to delight our corporate client:

Corporate Logos

We can emboss your logo into any of our books or products. In order to emboss your logo, we will need to have a custom metal die engraved with your logo. There is a one-time cost of $85 to have the die created, regardless of the number of items you emboss with the die.

These metal die embossing plates can be used to imprint your logo into many other items as well - leather goods, foil stamp boxes and some papers for example - many times over again.

Discounts on Large Orders

We offer various discounts on large orders of 25 or more. Our discounts depend on your project scope, product, quantity, personalization and timeframe. Please contact us for a quote on your project. We look forward to helping you with your project!

Custom Product Creation

We enjoy helping our clients create custom products. From the single custom product to the custom product in the thousands, we help our clients create quality new products with the best possible pricing. We pride ourselves on working with our corporate clients to provide them with excellent service from concept development to design to packaging.

Concept Development & Design - we can help you design your new product or fine tune your design for production.

Samples - we recommend a sample prior to completing large orders to make sure the product meets your expectations and needs. For custom products, we can help create a prototype or a mock up. 

Services - we can help develop custom packaging, gift wrap and drop ship.

Payment - all orders must be prepaid by check or credit card unless arrangements are made in advance. 

Please contact us with your project ideas and scope (item, quantity, desired personalization, timeframe, and shipping requirements) - we look forward to helping you!

Product Photo Colors

We have made every effort to display as accurately as possible the colors of our keepsake book products that appear on www.blueskypapers.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Privacy

We value your privacy. Period. Read our Privacy Policy for more information about how we use your personal information.

Security

Blue Sky Papers does not store credit card number information. When ordering online, this information is sent directly to the authorizing banks. We use an e-commerce website called eWebcart.com - a system that many other webstores use, has had millions of transactions and is trusted in the industry. Our shopping cart technology uses ControlScan - all transactions are encrypted and checked for authenticity throughout the checkout process using appropriate privacy and security safeguards such as a Secure Socket Layer (SSL) technology.

If you would like to place your order the old fashioned way, we'd be happy to take your order over the phone or by check.